CallClerk Caller ID Software
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CallClerk - Modems

Here is a list of modems that CallClerk has worked with:

Disclaimer

There is no way to be sure that a modem listed below will behave for you as described below. This is, in part, due to the following:

- Different locations, for example the U.S. and Canada, have different ways of reporting Caller ID information and not all modems work universally in consideration of these differences,
- Modem manufactures may update drivers and/or hardware components through-out the life cycle of their product,
- Not all modems work with all versions of Windows, and
- Other PC hardware and software can impact how your modem performs.
Accordingly, the list below is provided without any warranty of correctness.


Modem
Ideal CallClerk SettingsTested with Windows VersionsAdditional Comments
AOpen FM56-PX
TAPI
Worked with 2000 and XP; did not work with Vista 64 bitWorks great in the US and Canada (includes speakerphone)
AOpen FM56-PVTAPI
Worked with 2000 and XP; did not work with CallClerk in Vista 64 bitWorks great in the US and Canada  (includes speakerphone)
MT5634ZPX-PCI-U (note: the "U" is important).TAPIWorks with Vista (64 bit tested)

First modem that was found to play and record wav files (as required to support answering machine functions) under Vista.

Required registry updates and special install instructions from vendor.

In addition updates were required for Caller ID; these have been shared with the Multitech but if you need them please just e-mail info@callclerk.com.

NOTE: Recently 2 clients have reported that they could not get caller id working on this modem, am working with Multitech on this issue now.
ZOOM 56K V.92 PCI Fax modem (model 3025 C) TAPITested with 2000 and XPWorks well in the US and Canada but no speakerphone; works in the UK but ONLY in direct access mode.
Note: the model number including the "C" is important

Note: this is the ONLY modem found to date that works in the UK (and again, only in direct access mode)
Modem Blaster by Creative  V.92  DE5671-1 TAPITested with XP and VistaReported Caller ID, dial out worked, but voice functions (such as play a answering machine message did not work).  This is a relatively small USB Modem, good for laptop users.
Vista 32 and 64 bit drivers are available at Creative's web site.
HIRO 50113XP: TAPI

VISTA:
COM Port
+VCID=1
Tested on XP: Caller ID, Answering Machine, record voice all worked - does not support  speaker phone.

Tested with Windows Vista 64 bit: worked in direct access mode with CallClerk.
This is  a very small USB modem - good for use with laptops and desktops both.

On Vista:Required a 'Windows Update' for the driver before the modem would work in tapi modem; did not report caller id in tapi mode in Canada (but did report caller id in direct access mode).  
PCTEL HSP56 MicroModem Data/Fax COM PORT
#CID=2
Only tested with 2000 and XPDid not work in TAPI mode
TRENDNet TFM-PCV92I
COM Port
+VCID=2
Only tested with 2000 and XPWhen tested Caller ID did not work properly for a Canadian call using TAPI or +VCID=1; but did work ok for +VCID=2
 
You should be able to find this modem for under $15 (before shipping and tax).
US Robotics 56K Voice INTCOM Port
either
+VCID=1
or
+VCID=2
Only tested with 2000 and XPWorked in direct access mode; did not work in TAPI mode
U.S. Robotics 56K FAX EXTCOM Port
+VCID=1
Only tested with 2000 and XPWorked in the UK in COM Mode only, TAPI mode did not work. 
HDAUDIO SoftV92 Data Fax Modem with SmartCP
N/AOnly tested with 2000 and XPDid not work in TAPI mode; COM Mode compatibility unknown
 
Updates and Additions to this list are very welcome!

Please e-mail modems@callclerk.com with any updates you would like to contribute.

In your e-mail please include: the modem manufacture, name and model, the CallClerk settings that you found most ideal for this modem and any additional comments that you may have.  Please also include a copy of your session log from its first entry to the successful receipt of the first call.

Thanks in advance for anyone who contributes to the ongoing development of this list!



Here is a quick list of some modem manufactures, the products of these companys have not necessarily been tested to work with CallClerk.


AOpen

Creative Labs

DynaLink Modems of Australia

Hiro

Jaton

Multitech

Supra (Diamond) Modems

Trendnet

US Robotics

Zoom

If your looking for a modem driver, and can't find it from your manufacture, here is another place to look:
 

http://www.modem-drivers.com/



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