| Q1.
| What
are some modems that CallClerk has worked with? |
| A1. | Please
click here.
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| Q2. | Can CallClerk be run as
a Microsoft Windows service? |
| A2. | Yes, with the help of a
third party utility called FireDaemon
(assuming you are running Windows XP or 2000, changes in Vista make
this impossible).
Please click here
for detailed instructions on how to set this up. |
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| Q3. | My modem does not report Caller ID information, why? |
| A3. | Here are some common
reasons:
1. Not all modems that say they report Caller ID actually do, please see Q1 and A1 above.
2.
Some modems will require a modem driver update, which you can get from
your modem manufacture, before Caller ID reporting will work correctly.
3. Other can be fixed by adding a few entries to your system
registry - CallClerk can do this for you automatically, for more
information please see the CallClerk - Settings - Modems.
4. If you have a DSL internet connection the caller id info may
not be getting through to your modem; you can check this by running a
simple Caller ID box off the line you are trying to monitor, if it does
not report caller id your modem will not be able to either. To fix this
try adding / removing a DSL phone line filter to your line.
5.
You computer may be behind a PBX / Switchboard (such as in a small
office) that does not deliver caller id in a standard way. You can
check this by running a simple Caller ID box off the line you are
trying to monitor, if it does not report caller id your modem will not
be able to either.
6. If you look in your CallClerk - Session log, you may see something about CallClerk not being able to negotiate this version of TAPI (Microsoft’s interface program used between programs and the operating system/modem).
Just look for the word "negotiate" in your session log. If
this is the case, the problem is that you have tried another caller id
software program and that program has loaded in your computer an older
version of TAPI. The fix for this is to simply reload the most current
version of tapi. You can get it for free from Microsoft at: http://download.microsoft.com/download/speechSDK/SDK/5.1/WXP/EN-US/speechsdk51.exe
It’s a big download but will fix your problem after a reboot if that is what is causing it.
7.
On the CallClerk – Settings – Modem window you have the ‘Maximum number
of rings before reporting Unknown Caller’ too low.
In many countries (including the US and Canada) the standard is to
deliver Caller ID info between the first and second ring. Setting the
‘Maximum number of rings before reporting Unknown’ to 3 is a safe bet.
8. You don’t have your phone line plugged in correctly to your
computer modem. Sorry I have to say this, but it has been the case in
the past. For example I had a client who had their phone line plugged
in the back of their computer but from their it went into a surge
protector power bar, which was in turn not plugged into the wall jack.
9. You are living in country where your modem is unable to
interpret caller id for (example: the UK); in which case please e-mail
info@callclerk.com for more information.
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| Q4. | To make use of the web
site update function, do you recommend any particular web hosting
service? |
| A4. | Yes, Lunarpages. |
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| Q5.
| Where
can I get additional voices (for announcing and answering machine
remote access)?
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| A5.
| To get more voices
please click here.
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| Q6. | Where can I
find the messages left on the answering machine, or those associated
with recorded conversations? |
| A6. | In the CallClerk - History
window. |
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| Q7.
| Where
does CallClerk data get stored? |
| A7.
| By
default, the CallClerk Database is stored in the All User’s
Windows Application directory as a Microsoft Access database.
Here is an
example path and file name: C:\Documents and Settings\All
Users\Application Data\CallClerk\callclerk.mdb
This
default location may be changed from the CallClerk
– Settings – Database window.
CallClerk
Settings are stored in the user's default Windows Application
directory, it is stored in a file readable by CallClerk
Here is an
example path and file name: C:\Documents and
Settings\UserName\Application Data\CallClerk\CallClerk.dat
CallClerk events notifications are stored in the Windows Event Log. |
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| Q8.
| Are the e-mail and ftp
passwords that CallClerk uses encrypted when stored on my hard drive? |
| A8.
| Yes.
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| Q9. | Does
CallClerk contain adware or spyware? |
| Q9. | No. |
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| Q10. | I
don’t know my e-mail smtp server name, whether or not it
requires authentication, my username or my e-mail password, what can I
do? |
| A10. | Call
your Internet Service Provider, they will be able to answer these
questions for you.
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| Q11. | Will
CallClerk work without a phone line modem (either internal or external)
connected to my PC? |
| A11. | CallClerk
will run without a phone line modem (either internal or external)
connected to your PC; however, in this case CallClerk will only be able
to report incoming calls if it is linked through a network to another
version of CallClerk running on a PC that does have a modem attached to
it. Additional help information is available on sharing over a
network. |
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| Q12.
| Will CallClerk work if
my modem does not support CallerID? |
| A12.
| CallClerk
will run if your modem does not support CallerID, however its
functionally will be diminished. You may still however be
able to log and announce calls (although they will appear to all come
from an unknown caller). Also you may still receive messages
and faxes, e-mail these, and dial out. For more information
please see the help section entitled Reporting
an Unknown Caller when Caller ID information is not available.
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| Q13. | Must
I subscribe to the CallerID service on the phone line I want CallClerk
to work with? |
| A13. | If
you do not subscribe to the CallerID service, CallClerk will not be
able to identify incoming callers to you. However the
functionality as described in A12. directly above may still be
available
to you.
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| Q14. | I
have a dial-up internet connection, will CallClerk work for me? |
| A14. | CallClerk
is designed to work with a broadband internet connection for sending
e-mails, doing internet reverse number look ups and updating your web
page. If you do not have a broadband internet connection,
but do have a phone line modem that supports CallerID all CallClerk
functions except e-mail notification, reverse number lookup and
updating your web page should
work; if you don’t have a broadband internet connection turn
off these options on the Control Panel.
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| Q15.
| Will
CallClerk allow other programs that need access to my modem to run at
the same time? |
| A15.
| When
in TAPI mode CallClerk may potentially be able to share the modem with
other programs – depending on how they were
designed.
When in COM Port mode CallClerk will not be able to share the modem;
you will need to shutdown CallClerk for the other program to work
correctly, and you will need to shut down the other program to have
CallClerk work correctly. |
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| Q16.
| Does
CallClerk need to access the internet? |
| A16.
| CallClerk
only accesses the internet to send out e-mails, do reverse
number
lookups, update your web page, check for updates, validate
registration and licensing,
and to link to www.callclerk.com. CallClerk also
uses messaging within your local network to facilitate the reporting of
incoming calls between your networked PCs and for unhiding the
CallClerk Systray Icon.
With respect to e-mails: CallClerk sends out e-mails related to the
phone calls you receive or the test requests you make.
CallClerk only sends e-mails to the addresses on the CallClerk - E-Mail -
Setting Window. The Control Panel
controls if e-mails are sent out or not.
With respect to licensing and registering: clicking on either of the
[PayPal Payments] logos or the text in between them on the CallClerk –
Licensing and Registering window will cause CallClerk to open
your internet browser and direct you on your way towards the PayPal
website (from where you can make the licensing payment).
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| Q17.
| I
have a firewall, will this effect how CallClerk works? |
| A17.
| Use
the Check for Update feature on the CallClerk
- Main to test the impact your firewall has on CallClerk; in
some cases you will be prompted to confirm CallClerk’s access
to the internet. |
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| Q18.
| CallClerk
reports the caller's phone number ok but not their name, what can I do? |
| A18.
| In
the CallClerk -
Settings - Modem window select the option to 'Use modem
directly'. Also set the AT command that enables CallerID to end with
the number 2 instead of the number 1. For example if the current
setting says "+VCID=1" change it to "+VCID=2", or if the current
setting says "#CC1" then change it to "#CC2", and so forth. Click the
[Send Command Now] button and then click the [OK] button.
Finally, in some areas you can subscribe to a CallerID service that
reports the caller's phone number but not their name. Also in other
cases, for example with cell phone callers, some phone companies only
pass the phone number even if you subscribe to a service that is
suppose to pass both the caller's name and number. If either of these
apply, CallClerk can still report a name, based on the incoming number,
where one has been entered in the CallClerk - Directory. |
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| Q19.
| My
phone makes a distinctive ring when long distance calls are received
and CallClerk does not report long distance calls, what can I do? |
| A19.
| Some
modems and Windows Operating Systems don’t work with long
distance distinctive ring enabled, try turning the long distance
distinctive ring off. Bell
Canada uses *49 for this. If you are a Bell Canada subscriber
pick up your phone’s receiver, dial *49, wait a second or two
and hang up. To turn distinctive ring back on, simply repeat
this process. If you are not a Bell Canada subscriber contact
your phone company and ask them about how to turn off long distance
distinctive ring in your service area. |
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| Q20.
| Why
did CallClerk not report a particular call but reported many others?
|
| A20.
| It
may be possible that the caller hung up before your modem was sent the
Caller ID information, also some modems don't always correctly and
consistently report Caller ID information; check the CallClerk - Session Log
to see what's going on. |
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| Q21.
| I have a
support question, how do I contact you? |
| A21.
| On the
CallClerk - Main window click - Help - Support via E-Mail; or e-mail
support@callclerk.com
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