CallClerk Dial Out Window
The CallClerk - Dial Out window is used to answer incoming
calls (requires a TAPI modem) and place outgoing calls. To answer an
incoming call click on 'Answer' on the CallClerk Display Window.
To place outgoing calls it can be accessed from the Main window, Directory
window, History
window and CallClerk
Systray icon.
The CallClerk Dial Out window allows you dial from the:
speed dial list,
last
number dialed (redial),
last
number received,
Directory
window,
History window,
a phone number
stored in the your PC's clipboard,
a number you enter
via the Dial Pad , or
via the keyboard.
When a call is connected the CallClerk Dial Out window will change to
include options for:
a speaker phone
music on hold
recording a
conversation
Additionally you can use this window to Send and Receive Faxes.
Note each of these options will only appear
if you have a TAPI modem
and you are using it in TAPI mode. Also for the speaker phone
options you require a TAPI modem with speakerphone
capabilities.
Dial Out Edit Rules
This window also allows you to toggle on and
off the Dial Out Edit rules set in the Settings –
Dial Out window.
When the Dial Out Edit Rules are on you will
see this symbol beside the dial out display area: 
With Dial Out Edit Rules on CallClerk will:
- Replace key pad letters with numbers, for
example 555-Help is translated to 555-4357
- As appropriate, add the number
you identified in the CallClerk
- Settings - DialOut window to proceed long distance
calls
When the Dial Out Edit Rules are off you
will see this symbol beside the dial out display area: 
Speed Dial
Click on the [Speed Dial] button and the
CallClerk - Dial Out - Speed Dial list will appear (see
illustration below).
You may add up to twenty entries in the Speed
Dial List.
Each entry may contain a 'name' and phone 'number'. The
'name' is optional and describes the phone 'number'.
Entries may be entered by keying them into
the fields on the screen.
Entries may also be loaded from the Dirctory.
Clicking on a Speed Dial List button when
its associated name and number fields are blank will cause the CallClerk - Directory
window to appear, select a directory entry and then 'OK' to load the
name and numbers found in the directory into the associated Speed Dial
button fields.
Clicking on a Speed Dial List button when its associated number
contains a value will causes CallClerk to dial the speed dial number
immediately. You can also press the Alt key and
the Number/Letter of the speedial button to start the speed dial
process. For button 10 you can press [Alt][0].
Note: Speed Dial numbers are dialed just as they are
displayed in the CallClerk - Dial Out - Speed Dial window.
Edit Dialing Rules are NOT applied to Speed Dial Numbers.
Last Number
Dialed (redial)
If since the last time you have started
CallClerk you have dialed a phone number using the CallClerk Dial Out
window, the [Last Number Dialed] button will be enabled.
Click on the [Last Number Dialed] button and
the last number dialed will be loaded into the Dial Out Display
area.
Click on the [Dial] to begin the dialing
sequence (see
more information below).
Last Number Received
If their are history entries in your
CallClerk History Log the [Last Number Received] button will be enabled.
Click on the [Last Number Received] button
and the phone number most recently stored and maintained in the History
Log will be loaded into the Dial Out Display area.
Click on the [Dial] to begin the dialing
sequence (see
more information below).
Directory Window
History Window
Click on the [History] button and the History window
will appear. Select an entry to dial in the History window
and click [OK]. The entry you selected will be copied to the
Dial Out Display area.
Click on the [Dial] to begin the dialing
sequence (see
more information below).
Clipboard
Click on the [ Load from Clipboard] button
and the contents of the Windows’ clipboard are put into the
Dial Out Display area.
If the Auto Filter option is checked CallClerk will automatically
filter out non-dialable characters from the clipboard when it loads the
Dial Out Display area.
The default value for 'Auto Filter' is set
from the Settings
– Dial Out window.
You may additionally update the number to be
dialed in the Dial Out Display area prior to beginning the dialing
sequence.
Click on the [Dial] to begin the dialing
sequence (see
more information below).
Dial Pad
Click on any of the Dial Pad buttons and the
Dial Out Display area will be updated accordingly.
The [Pause] button will insert a 'comma'
into the Dial Out Display area. A common will cause your
modem to pause when dialing - usually for about two or three seconds.
Click on the [Dial] to begin the dialing
sequence (see
more information below).
After you have hung-up, if you have dialed a
number for which thier is no directory name you will be prompted to
enter one - doing so is optional.
Keyboard
Click on the Dial Out Display area and you
may update the number to be dialed directly.
In addition to the digits 0 through 9, many
modems support the following special characters to control the dialing
sequence:
a comma "," (without the quotes) - for a
Pause of usually 2 or 3 seconds,
a capital letter "W" (without the quotes) -
to wait for a dial tone,
an "@" symbol (without the quotes) - to wait
for silence, and
a explanation mark "!" (without the quotes)
- to cause a hook flash.
When you have finished updating the Dial Out
Display area click on the [Dial] to begin the dialing sequence (see
more information below).
Dialing Sequence (as reference
above)
Click the [Dial] button to dial the number in the Dial Out Display Area.
When the [Dial] button is clicked the modem
will place the outgoing call, also
the [Dial] button will change into a pale yellow [Pick-up] button and
the Dial Pad buttons will turn pale yellow.
Click
the Dial Pad buttons to dial additional digtis after the call has been
placed;
this is handy when you are calling a
business and a machine asks you to press a number, or dial an extention
number, to continue.
Click the [Pick-up] button when you are
finished dialing and have picked up your phone’s handset.
Speakerphone
Requires a TAPI modem with speakerphone capabilities.
You can set speaker and mic volume and gain levels, as well as mute
them through these controls.
Music on Hold
Requires a TAPI Modem with speakerphone capabilities.
Plays the wav files found in the CallClerk's music directory when the
Music On Hold button is ON.
Notes:
1.
The location of CallClerk's music directory is detailed near the
begining of the CallClerk
- Session Log but in most cases will be either:
C:\Documents and Settings\All
Users\Application Data\CallClerk\Music\
or
C:\WINDOWS\All Users\Application
Data\CallClerk\Music\
2. The wav file that comes with CallClerk
can be replace by one or more wav files, however the file properties of
each wav file must be as follows:
audio
format: PCM
audio
sample rate: 8.000 kHz
audio
sample size: 16 Bits
channels:
1 (Mono)
bit
rate: 15 kb/sec
Microsoft
Windows' Sound Recorder program may be used change the properties of a
wav file, to do this:
a)
this Start Microsoft Windows' SoundRecorder
Start - Programs -
Accessories - Entertainment - Sound Recorder
b)
open a wav file - File - Open
c)
select File - Save As
beside Format, click the [Change] button and
select the options outlined above
d)
give the file a name (it should end in with a .wav extention) and
select OK
e)
copy the file you created to the CallClerk music directory
3.
Wav files are played in a continuious loop one after another when the
Music On Hold button is ON.
4.
When the Music On Hold button is ON the Speaker Phone Speaker and Mic
are automatically turned OFF.
Recording a conversation
Requires
a TAPI voice modem.
After you have dialed or answered a call a [Record] button will appear
in the Dial Out window.
Click the [Record] button to record the phone conversation.
When you
click the [Record] button it turns red and is renamed 'Recording'.
Click the red
[Recording] button to stop recording.
Recordings
accessed through the CallClerk
History window.
If you would like to begin a recording
automatically when a call is answered by clicking the [Answer] button
on the CallClerk Display
then the 'Automatically record calls answered by CallClerk'
option on the CallClerk
- Settings - Recording window should be checked.
You can
record and stop recording multiple times during the same phone call.
Sending a Fax
Requires a TAPI modem
Click the [Send Fax] button to send a fax
You will then be prompted to select a TIF file to send as a fax
( for more information on TIF files see Sending and Receiving
Faxes )
You
may also select a JPG or BMP file to be faxed.
Following this the Forward
via Fax window will appear.
Click the [Cancel] button to close the
CallClerk – Dial Out window.
The
CallClerk - Dial Out window looks like this:
After connecting to a call the CallClerk - Dial Out window looks like
this:
(note this screen will only appear if you
have a TAPI modem. Also Speakerphone functions will only
appear if your TAPI modem supports speakerphone functions).
The CallClerk - Dial Out - Speed Dial Window
looks like:
