CallClerk - Settings - Answering Machine Window

The CallClerk - Settings - Answering Machine window is used to control the CallClerk Answering Machine. High level options that can be set are:
1. Number of Rings before answering machine picks up
2. If a greeting is to be played
3. If messages are to be recorded
4. If Remote Access it to be allowed

Greeting

If a greeting is to be played, the following options can additionally be set:

1. If a Standard Intercept Tone is to be played before the greeting if not a familiar caller

2. A default greeting. Please note: CallClerk comes with a default greeting which can be played, or if you like overridden by a default greeting you record yourself.

You can record your own default greeting by clicking on the [Record] button (it will turn to a red [Stop] button), speaking into a microphone connected to your sound card, and then clicking on the red [Stop] button to end your recording.

You can also import a pre-recorded .wav file. To do this click on the [Import] button, find the file and click on OK.

Also, for those who like to change their greeting files often - CallClerk will additionally look for a file named "CallClerkGreeting.wav" (without the quotes) in the same directory that your settings are stored. If CallClerk finds this file (and it is in the correct audio format as described above) CallClerk will use this greeting as the default. Please note the "CallClerkGreeting.wav" file must be in the following format:

audio format: PCM
audio sample rate: 8.000 kHz
audio sample size: 16 Bits
channels: 1 (Mono)
bit rate: 15 kb/sec

Microsoft Windows' Sound Recorder program may be used change the properties of a wav file, to do this:

a) this Start Microsoft Windows' SoundRecorder

Start - Programs - Accessories - Entertainment - Sound Recorder

b) open a wav file - File - Open

c) select File - Save As

beside Format, click the [Change] button and select the options outlined above

d) give the file a name (it should end in with a .wav extension) and select OK

e) copy the file you created to the CallClerk settings directory

Aside from the default greeting, individual greetings by caller can be assigned via the CallClerk - Directory - Add/Edit window.

	In Summary, here is the 'pecking order' CallClerk uses to determine which greeting will be played:
	1.	if available, an individual greeting as established for a specific caller via the CallClerk - Directory - Add/Edit window will be played,
	2.	if item 1 above is not found, the file "CallClerkGreeting.wav" file located in the same directory as your CallClerk settings are stored will be played,
	3.	if items 1 and 2 above are not found, the message you record by clicking on the [Record] button on the CallClerk - Settings - Answering Machine window, will be played
	4.	if items 1, 2 and 3 above are not found CallClerk's preloaded default message will be played as the final alternative.

Recorded Messages

If a message is to be recorded you can optionally set a maximum time limit (in seconds) for the recorded message.

Note: if maximum time limit is set to 0 then then CallClerk will record the message with no maximum recording time.

Note: CallClerk will also stop recording a message after seven seconds of silence.

To provide you with a notification that you have received a Recorded Message, CallClerk can flash your Keyboard's Caps Lock light, Num Lock light and/or Scroll Lock light. It can also cause your PC to repeatedly beep if you like. To stop one of the keyboard lights from flashing simply press the associated key. For example if you have set CallClerk up to flash the Caps Lock light when you receive a fax, simply press the Caps Lock key to stop the flashing. If you have selected the repeating beep option, you can stop the beeping by pressing the Scroll Lock key. If you don't press one of the keys to stop the flashing/beeping CallClerk will continue the flashing/beeping until you have viewed all unreviewed messages in the CallClerk History window.

Please note: similar options can be set on the CallClerk - Settings - Fax window for messages

Remote Access to Messages

If Remote Access to Messages is enabled you must enter a remote access code.

To access your messages remotely you dial your phone line and enter your remote access code on a touch tone dial pad.

After you have done this commands that you can use are:

1 to listen to your unplayed messages
2 to listen to all messages
3 to listen to all messages and review calls with no messages
4 to go back one message
5 to restart current message
6 to go forward one message
7 to Hang-Up
0 to stop all playing and recording
* to change your default greeting
# to repeat these commands

CallClerk will recap these messages for your when you remotely access your messages.

CallClerk will also recap the date, time, name and number associated with all calls prior to playing their associated messages (if any) for you.

After every 5th reported call you will be asked if you are still there and to press 9 to continue. If you don't press 9 you will be asked a second time. If you do not press 9 CallClerk will hang up the call. This is done as some modems do not effectively report the caller has hung up on the other end. It prevents CallClerk from holding your line open replaying all your messages even after the remote caller has hung up.

You can further restrict remote access to your messages by listing phone numbers (as identified in terms of their callerid number) in a list of numbers that CallClerk will only allow access to your messages from. Multiple numbers are separated by a semi-colon (;), with a semi-colon also following the last number. To access your messages from any phone, leave the restricted list empty.

A Toll Saver number of rings can also be set. This is the number of additional rings that will be processed until the answering machine picks up when you have no new messages to report.

Notes:

1. If CallClerk's answering machine picks up a call and you later pick up the phone you can press "0" to stop all playing and recording.
2. To receive a fax you can have the caller press "*" on thier phone's dialpad to put CallClerk in fax receive mode. If you would like to let people know they can do this you can change your default answering greeting to instruct them to do so if they so wish.

Once the current settings have been modified the changes may be permanently applied by clicking on the [Apply] or [OK] button or voided by clicking on the [Cancel] button. If either the [OK] or [Cancel] button is pressed then the CallClerk - Settings window will be hidden.

The CallClerk - Settings - Answering Machine window looks like this: